Privacy policy

At Saffique, we are committed to protecting your privacy and handling your personal data with care and respect. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website saffique.com and purchase our products, including Sweaters & Knits, Blouses & Shirts, Outerwear, and Bottoms.

Please read this policy carefully. By using our website, you consent to the practices described herein.

1. Information We Collect

We collect information that you provide directly to us and information automatically collected during your visit.

Personal Information You Provide:

  • Contact and Identity Data: Such as your name, shipping/billing address, and email address when you make a purchase or contact us.
  • Transaction and Payment Data: Details of purchases you make (e.g., product, size, price) and payment information. Please note, we do not store full credit card details; payments are processed by secure third-party payment gateways.
  • Communication Data: Any correspondence you send to us, including via email at [email protected].

Information Collected Automatically:

  • Technical Data: Including your IP address, browser type, operating system, referring URLs, and device information.
  • Usage Data: Information about how you interact with our website, such as pages viewed, time spent, and products browsed, collected via cookies and similar tracking technologies.

2. How We Use Your Information

We use the collected information for legitimate business purposes, including:

  • To process and fulfill your orders, manage payments, and arrange shipping.
  • To communicate with you about your order, respond to inquiries, and provide customer support via [email protected].
  • To improve, personalize, and optimize our website, product offerings, and customer experience.
  • To prevent fraud, enhance security, and comply with legal obligations.
  • To send you marketing communications (if you have opted-in), such as newsletters about new collections or promotions. You can opt-out at any time.

3. Legal Basis for Processing (For EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, our processing of your personal data is based on:

  • Contract: Processing necessary to fulfill your order.
  • Consent: For specific purposes like direct marketing, where you have given clear consent.
  • Legitimate Interests: For operations like website security, analytics, and fraud prevention, provided your interests and fundamental rights do not override those interests.
  • Legal Obligation: To comply with applicable laws and regulations.

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with trusted third parties only as necessary:

  • Service Providers: Such as payment processors, shipping carriers, IT and analytics service providers, and marketing platforms, all bound by contractual obligations to protect your data.
  • Legal Requirements: If required by law, regulation, legal process, or governmental request.
  • Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business.

International transfers of data are protected through appropriate safeguards like Standard Contractual Clauses.

5. Data Security and Retention

Security:

We implement robust technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and access controls.

Retention:

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including for legal, accounting, or reporting requirements. Transaction data is typically retained for a period required by applicable financial and consumer law.

6. Your Rights and Choices

Depending on your location, you may have rights under data protection laws, which may include:

  • The right to access, correct, or delete your personal data.
  • The right to restrict or object to our processing of your data.
  • The right to data portability.
  • The right to withdraw consent at any time, where processing is based on consent.
  • The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable law.

You can also manage cookie preferences through your browser settings.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance site functionality, analyze trends, and understand user behavior. You can control the use of cookies at the individual browser level.

8. Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have such data, please contact us immediately.

9. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review it regularly.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our dedicated support team at:

Email: [email protected]