Faq

How long will it take to receive my order?

Processing typically takes 1-3 business days. Delivery times vary by location and shipping method selected at checkout. You will receive a tracking number via email once your order ships.

What are your shipping options and costs?

We offer several shipping options, including standard and express delivery. Shipping costs are calculated at checkout based on your destination and order size. Details are available on our Shipping Policy page.

Do you ship internationally?

Yes, we ship to many countries worldwide. International delivery times and fees will be displayed during checkout. Please note that customers are responsible for any applicable customs duties or import taxes.

What is your return policy?

We offer a 30-day return policy for items in original, unworn condition with all tags attached. Return shipping is the customer's responsibility unless the item is faulty. Refunds are issued to the original payment method.

How do I initiate a return or exchange?

Please contact our support team at [email protected] with your order number and reason for return. We will provide you with instructions and the necessary return authorization.

How long does it take to process a refund?

Once we receive your returned item, our team will inspect it. Refunds are typically processed within 5-10 business days. Please allow additional time for the refund to appear in your account.

How do I find the right size for Sweaters, Blouses, or Outerwear?

Detailed size guides are available on each product page. We recommend measuring a similar garment you own and comparing it to our provided measurements for the best fit.

How should I care for my knitwear or other items?

Care instructions are listed on the product label and the product description page. We generally recommend gentle washing, laying flat to dry for knits, and following fabric-specific guidelines to maintain quality.

Are your products true to the images on the website?

We strive to represent our products as accurately as possible. However, slight variations in color or texture may occur due to monitor settings and fabric nature. Please refer to the product descriptions for detailed material information.

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways. All transactions are encrypted for your security.

Is my payment information secure?

Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. We do not store your full credit card details on our servers.

How can I get help with my order or another inquiry?

For any questions not covered here, please email our dedicated support team at [email protected]. Please include your order number (if applicable) for faster service. We aim to respond within 24-48 business hours.